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Organizational Privacy Statement

Our Privacy Policy governs the handling of Personal Information collected from users of our websites, applications, Wi-Fi hotspots, and other digital services, as well as from individuals we interact with, including current and prospective clients, visitors to our physical sites, and others we engage with, both online and offline, in our service provision. This comprehensive approach ensures that we responsibly manage personal information across all points of contact.

DATA HANDLING AND UTILIZATION

The ways in which we collect, process, and secure information vary depending on the nature of the Services we offer, the type of data, and legal and regulatory requirements.

We and our third party service providers collect personal information about you from a variety of sources, including from you directly (e.g., when you fill out forms available on our websites to provide contact information or other personal information as part of a request for information, when you sign up for a newsletter, or when you register an account with us to access our Services), data we generate about you in the course of our relationship with you (e.g., data collected from cookies and other similar technologies as described below), and data we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).

The categories of personal data that we may collect directly from you include the following:

  • Personal details (e.g. name, date of birth);
  • Contact details (e.g. phone number, email address, postal address or mobile number for yourself, your parents or guardians, and/or other emergency contacts);
  • Account details (e.g. username and password);
  • Transaction details (e.g. when you make purchases or respond to offers);
  • Communications (e.g. when you participate in message boards or forums, participate in polls or surveys, or contact us with a question, comment or request);

Personal data generated by us

In addition, we may generate the following categories of personal data about you in the context of your use of the Services:

  • Records of our interactions with you; and
  • Internal notes, including notes about your inquiry into our programs and services.
  • Data that we generate about you as a result of your use of the Services (e.g. our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services).

Personal data we obtain from other sources:

  • Personal details (e.g. name, date of birth);
  • Contact details (e.g. phone number, email address, postal address or mobile number);
  • Details about advertising preferences (e.g. products purchased or interaction with advertisements online);

When collecting sensitive personal data, we will ask for your consent unless there is another legal basis for collecting the information.

How we use your information and the basis on which we use it

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • internal record keeping;
  • improvement of our products / services;
  • transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances.

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

  • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
  • for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
  • if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Third-party Site Links

Our website contains links to other websites. This privacy policy only applies to this website, so when you access another website from a link, you should read their own privacy policies.

Data Security and Privacy Measures

Proactive Online Security Measures

We actively secure confidential information collected online through advanced tools designed to prevent unauthorized access, viruses, phishing, and hacking attempts. Our security processes are continuously evaluated and improved to address new threats, ensuring the highest level of protection for your information.

Alterations to Our Privacy Notice

As part of our commitment to upholding a high standard of transparency in our privacy practices, we periodically review and update this Privacy Policy. If we make changes, they will be posted here with a new revision date. By continuing to use our services after these changes are made, you agree to the new terms of this Privacy Policy. We encourage you to review this document frequently to stay informed about how we are protecting your information and to see if there have been any notable changes to the policies that might affect you. We will also endeavor to notify you through other means such as email, should there be significant changes requiring your attention.

Special Conditions

Control Over Personal Information

We commit to not selling or trading your personal information without explicit consent. Trusted partners who assist in site operation may access your data only when necessary and under strict confidentiality agreements. Legal obligations may require disclosure to third parties.

Your Rights for Data Transparency and Control

Subject to applicable law, you may have the right to: obtain confirmation that we hold personal data about you, request access to and receive information about the personal data we maintain about you, receive copies of the personal data we maintain about you, update and correct inaccuracies in your personal data, object to the processing of your personal data, and have your personal data blocked, anonymised or deleted, as appropriate. The right to access your personal data may be limited in some circumstances by local law requirements. To exercise these rights, please contact us by email.

Privacy Law Compliance Worldwide

Responding to complaints about personal data handling is a critical aspect of our privacy operations. We engage directly with complainants to understand and address their concerns effectively. When necessary, we also collaborate with regulatory authorities to ensure that all complaints are resolved in accordance with applicable privacy laws. This cooperative approach demonstrates our dedication to maintaining high standards of data privacy and user trust.